SERVICE WITH A SMILE
You've read earlier laments about an
interruption in phone or computer service.
Interruption is truly disruption of
the flow of a day. We've had frequent
Charter outages over the last couple of weeks.
The quality of assistance of the voice at the other end of
my cell phone has ranged from belligerent and nearly hostile to truly compassionate, helpful and friendly.
Generally the tech or service assistant has
been pretty good. It is more helpful when the other
person is in the US. I'm not a xenophobe, but over the
years I've learned more good things happen when
the service rep is in the states. Speaking to a
fellow citizen does not guarantee better service,
but the odds are better and I can understand what they say. During our last outage-this afternoon-the young male rep was very helpful, apologetic and explained the problem
was with a "node" in the office and he was surprised
by how frequently the problem has occurred.
He was a pro.
Companies make mistakes
when they don't train and insist that service and
sales representatives put the customer first.
We may not always be right, but it doesn't hurt to
train the staff to at least make us feel that way.
One of the absolute best at doing this is
IN AND OUT Burgers. There you get quality
service with a smile. Today's Charter
rep also gets a star. It is our money we pay,
for service we expect, and when things go awry
it helps if the "help we call" seems to
understand that equation.
A ROCK WITH TOPPING
Morro Rock, looking like cupcake maybe.
You've read earlier laments about an
interruption in phone or computer service.
Interruption is truly disruption of
the flow of a day. We've had frequent
Charter outages over the last couple of weeks.
The quality of assistance of the voice at the other end of
my cell phone has ranged from belligerent and nearly hostile to truly compassionate, helpful and friendly.
Generally the tech or service assistant has
been pretty good. It is more helpful when the other
person is in the US. I'm not a xenophobe, but over the
years I've learned more good things happen when
the service rep is in the states. Speaking to a
fellow citizen does not guarantee better service,
but the odds are better and I can understand what they say. During our last outage-this afternoon-the young male rep was very helpful, apologetic and explained the problem
was with a "node" in the office and he was surprised
by how frequently the problem has occurred.
He was a pro.
Companies make mistakes
when they don't train and insist that service and
sales representatives put the customer first.
We may not always be right, but it doesn't hurt to
train the staff to at least make us feel that way.
One of the absolute best at doing this is
IN AND OUT Burgers. There you get quality
service with a smile. Today's Charter
rep also gets a star. It is our money we pay,
for service we expect, and when things go awry
it helps if the "help we call" seems to
understand that equation.
A ROCK WITH TOPPING
Morro Rock, looking like cupcake maybe.
See you down the trail.
